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The idea was not to rate the company on the basis of the questionnaire but rather to use the information it provided to determine which areas to explore during the assessment proper, which would eventually be conducted according to a method spelled out in a 1989 SEI publication titled "Conducting SEI-Assisted Software Process Assessments" [Olson 89]. 2. Assessments Versus Evaluations Originally, the DoD and the SEI divided their software assessment efforts between two kinds of appraisals. The first was the software process assessment (SPA) method, to be used by organizations to gain insight into their own software development capability and to prioritize actions for process improvement.
An audit is a very important vehicle for organizations making business decisions based on the specific results that they seek during an audit. It's important to understand that the purposes of the two types of methods are different and could yield different results for the assessed organization. It should be said in defense of SCAMPI, however, that although the changes just described can produce less satisfactory assessments than a CBA IPI, this does not necessarily have to be the case. In a SCAMPI, assessors are permitted but not required, for example, to reduce the extent of interviewing and experienced assessors will 44 45 make sure to arrange as many interviews as possible and to take extra measures to include a broad cross-section of the organization in the interviewing process so that the internal benefits approximate those of a CBA IPI.
Case in pointWhen Organization Z progressed over four years from a Level 2 to a Level 5, it reported, among other benefits, a gain in software productivity costs of 47% and an increase in customer satisfaction of 9% per year. These percentages can be easily translated into dollars by looking at the organization's history of finding and fixing defects. At Level 2, Organization Z found 50% of its defects before testing, but after four years of assessments and improvements, that figure rose to 75%.